Harmony Printing believes the protection of personal information is an important priority. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA), all applicable legislation, as well as doing our part to inform our clients of the privacy issues surrounding their projects and Harmony’s guidelines and procedures in protecting this information.
Harmony Printing understands it has a responsibility to protect the personal information under its control. We have implemented several personal information handling policies and procedures to ensure this protection. We will also use contractual, or other means, to ensure any third party we share information with has similar, or better, procedures and policies in place to handle its information protection responsibilities. To oversee compliance with PIPEDA, Harmony Printing has designated Bob Kadis, Vice President – Finance & Administration, as its Privacy Officer. He can be contacted as follows:
Vice President – Finance & Administration
50 Woodbine Downs Blvd.
Toronto ON 416-232-1472
Harmony Printing collects personal information through contact forms on its web site and through online PURL (Personalized URLs) and CURLs (Common URLs). Information collected from these mechanisms is used for such things as marketing, business development, and customer relationship management. Individuals may choose to unsubscribe from our contact list from an unsubscribe email link in online communications or by calling or emailing Harmony Printing' Privacy Officer. Information that is collected is kept in electronic form on our servers and/or in hard copy form under secure access. This information is only disclosed to the owners and employees of Harmony Printing.
When an individual visitor accesses Harmony’s website, we
may use a browser feature called a "cookie" to collect information
such as the type of Internet browser and operating system the visitor uses, the
domain name of the websites from which the visitor came, date and duration of
the visit, number of visits, average time spent on our websites, pages viewed
and number of cookies accumulated. A cookie is a small text file containing a
unique identification number that identifies the visitor's browser, but not
necessarily the visitor, to our computers each time our websites are visited.
Unless a visitor specifically informs us (e.g. by enrolling for our services or
sending us correspondence from the websites), we will not know who the
individual visitors are. In addition to the identified purposes described in
organizations with whom we have a commercial relationship to measure the use of
our websites and to improve the functionality and content of the websites.
Visitors can reset their browsers either to notify them when they have received
a cookie or refuse to accept cookies. However, if a visitor refuses to accept
cookies, he or she may not be able to use some of the features available on our
Our web servers use log files to analyze trends, administer our site, track users' movements on an aggregate basis, and gather broad demographic information for aggregate use. The log files include things such as Internet Protocol addresses (IP addresses), browser types and versions, Internet service providers (ISPs), referring/exit pages, platform types, date/time stamp, and number of clicks.
Notice of Collection
We will inform individuals of the purpose for collecting information before or at the time we collect it. If a new purpose(s) for the information arises after it has been collected, explicit permission to use the information for the new purpose(s) will be obtained from the individuals to whom the information belongs, prior to its use. Any modification to the original purpose(s) will be documented in the Information Log.
Harmony Printing does not share its information with third parties.
Harmony Printing will obtain consent from an individual to collect, use, and/or disclose their personal information. Consent will be obtained either before or at the time of collection and in cases where a new purpose(s) has been identified after collection, consent will be obtained for the new purpose prior to use. We also recognize that the principle of obtaining consent is dependant on the level of sensitivity of the information and the reasonable expectations of the individual. Given this, Harmony Printing will take reasonable efforts to consider these things, in accordance with PIPEDA, whenever necessary. We will also never use deception to obtain information because honesty is Harmony Printing' strongest founding principle.
Any time an individual wishes to withdraw consent they can contact Harmony Printing's Privacy Officer and the procedures and consequences of withdrawal will be explained. After such discussion and the identity of the individual and/or group has been verified, Harmony Printing's Privacy Officer will be more than happy to take the necessary and requested actions required to handle withdrawal of consent.
Harmony Printing will only collect information for the purposes stated before or at the time of collection of that information from an individual. We will specify the amount and type of information that is being collected and limit collection to those specifications.
Harmony Printing will only use and disclose personal information for the purposes stated before or at the time of collection of that information. We will specify the amount and type of information that is being collected and limit use and disclosure to those specifications.
Harmony Printing will retain information collected, used, and disclosed for a client project for a minimum period of six months and maximum period of one year from the latest date of either project completion, training completion, or final invoicing, unless otherwise agreed upon by Harmony Printing, the client, and/or the individual. Personal information collected through our online contact form becomes part of a contact list and is kept until the individual unsubscribes themselves. When personal information has been used to make a decision about a specific individual, that information will be available to the individual for a minimum of six months and a maximum of one year from the date of the decision. In the event a request for personal information has been refused, the personal information relating to that request shall be retained for a minimum of six months and a maximum of one year from the date refusal was delivered, not received. Once collected information has expired, it will be destroyed, erased, or made anonymous.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on www.harmonyprinting.com or Harmony Printing.
In the event Harmony Printing goes through a business transition, such as a merger, being acquired by another entity or selling a portion of its assets, users' information will, in most instances, be part of the assets transferred.
Harmony Printing will make sure information is as accurate, complete, and up-to-date as is necessary for the purpose(s) that it was collected, used, and/or disclosed. In the event an individual would like to add, edit, or delete their information, Harmony Printing' Privacy Officer would be happy to assist after verifying the individual's identity.
Personal information shall be protected by security safeguards, appropriate to the sensitivity of the information. These safeguards shall protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
Harmony Printing shall protect personal information regardless of the format in which it is held.
Harmony’s security measures will vary depending on the sensitivity of the information that has been collected, the amount, distribution, and format of the information, and the method of storage. The more sensitive the information is, the higher the level of security.
Harmony’s methods of protection are extensive. They include, but are not limited to, physical security such as restricted access, video surveillance, and third party monitoring; organizational measures such as security clearances and limited access; and technological measures such as passwords and firewalls.
Harmony Printing communicates to its employees, the importance of maintaining confidential information.
Harmony ensures that care will be taken in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to the information.
Harmony Printing' primary method of communication in its line of business is by digital means. Therefore its policies and procedures are primarily made available digitally, namely online via the Internet. In the event that digital access requires unreasonable effort on behalf of the individual, Harmony Printing would be happy to send a package on our policies and procedures to requesting individuals, provided the cost of doing so is not prohibitively expensive. Questions, comments, and requests regarding our privacy policies and procedures can be forwarded to our Privacy Officer.
Online Communications - In
order to provide our website visitors with a product, service or information,
visitors may voluntarily submit personal information to us for purposes such as
asking a question, obtaining information, subscribing to, reviewing or
downloading a publication, participating in contests and surveys. If you are
known to Harmony Printing as a registered user of an online service, we may
combine and store personal information about your use of our websites and the
online information you have provided with certain other online and offline
information we may have collected.
E-Mail Communications - Occasionally, we may send marketing or promotional e-mail communications to you with information that may be useful, including information about the products and services of Harmony Printing and, in future, other third parties with whom we have a relationship. We will include instructions on how to unsubscribe and inform us of preferences if recipients decide they do not want to receive any future marketing or promotional e-mails from Harmony Printing.
Also, if you send us an email message, we may retain that message and your email address, as well as any response we send you.
Harmony Printing will give an individual access to their personal information upon request, provided none of the exceptions noted in Paragraph 4.9 of Schedule 1 of PIPEDA apply. We must receive a request for access to personal information in writing, as per Paragraph 8(1) of PIPEDA and we will assist anyone in doing so, if required, as per Paragraph 8(2) of PIPEDA. If an individual would like their information added to, edited, or deleted after gaining access, Harmony Printing' Privacy Officer will be happy to comply, if possible. Certain circumstances may require us to refuse to provide a visitor with a copy of their information, but we will provide reasons for our refusal. For example, if you request access to your information and it contains information belonging to another individual who will not grant you permission to view their information, nor can that information be removed, we would be unable to grant you access.
Requests for access to information are recorded in our Information Log. If an individual feels a request for information has not been handled satisfactorily, the individual should notify Harmony Printing' Privacy Officer in writing by email or regular mail. Dissatisfaction will also be noted in the Information Log and the Privacy Officer will take reasonable efforts to remedy the complaint, if found justified.
If an individual has a challenge regarding Harmony Printing' compliance with PIPEDA and Schedule 1 of PIPEDA, they must contact Harmony Printing' Privacy Officer. The complaint must contain the date, individuals involved, an explicit statement of the events that occurred, and contact information for the individual submitting the complaint. The Privacy Officer will investigate the complaint to the best of their abilities and with reasonable effort. The individual filing the complaint will be notified of the actions taken to remedy the complaint. The complaint will also be noted in the Information Log. In the event an individual is dissatisfied with the remedy for the complaint they may contact the Privacy Commissioner of Canada.
The Harmony Printing web site contains links to other sites. Please be aware that Harmony Printing is not responsible for the privacy practices of these other sites. We recommend site visitors make themselves aware of the policies of these other sites. Our privacy statement only applies to www.harmonyprinting.com
The Harmony Printing site does not knowingly collect children's information nor does it target children. In the event we discover we have collected, used, or disclosed children's information through the site we will take immediate action to discontinue such activity. Reasonable effort will be taken to notify the parent/guardian of the child/children involved of the circumstances and any action taken to investigate the matter.
This statement was last updated July 23, 2010